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Writing for the Web: The Magical Number Seven, Plus or Minus Two

January 22, 2021

Web content succeeds when it respects cognitive limits. Structuring information into manageable units improves comprehension and usability online.

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Improve documentation to drive down healthcare costs

January 22, 2021

Healthcare costs rise when documentation creates inefficiency and rework. Clear, structured documentation supports safer care and more efficient operations.

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Are poor healthcare communications making you sick?

January 22, 2021

Poor healthcare communication increases risk, cost, and patient frustration. Clear, structured documentation improves understanding, safety, and outcomes.

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4 reasons why pharma and biotech companies are improving and digitizing their documentation

November 27, 2020

Life Sciences organizations are digitizing documentation to improve compliance, efficiency, and scalability. Structure determines whether digitization succeeds.

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Press Release

June 16, 2026

Information Mapping Expands Partner Ecosystem as Consultants Capitalize on Growing Demand for AI-Ready Information

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Press Release

January 13, 2026

Information Mapping® Enhances FS Pro for Word to Simplify and Standardize Enterprise Documentation

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Are you ready for inspection?

February 19, 2020

Inspection readiness depends on documentation that reflects how work is actually done. Clear, structured documentation reduces stress and risk during audits and inspections.

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Plain Language 2.0: Implementing a scientific approach

October 06, 2021

Plain language works best when combined with structure. Clear organization, not just simpler words, improves understanding, accuracy, and usability.

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Why many Operational Excellence issues stem from unclear, inconsistent documentation

April 23, 2026

Unclear and inconsistent documentation introduces variability into operations before a single step is executed. It won't appear in your process maps. It won't register in your KPIs. But it will show up in your outcomes.

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Crafting Proposals that Dazzle and Deliver

January 21, 2020

Winning proposals succeed when clarity guides the reader. Structured information helps decision-makers understand value and act with confidence.

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The DITA Topic Types: Square Pegs and Round Holes

January 22, 2021

Topic-based authoring works best when structure serves user purpose rather than rigid formats. Flexible structure improves clarity and coherence.

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6 Steps to Avoiding Customer Service Nightmares

January 22, 2021

Customer service failures often stem from unclear processes and inconsistent documentation. Clear, structured guidance helps teams respond confidently and consistently under pressure.

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Why AI projects in Operational Excellence often underperform

May 04, 2026

AI does not fail because Operational Excellence is wrong. AI fails because the information layer was never designed for machine use.

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How to optimize your Plain Language Strategies

October 17, 2022

Find out how you can optimize your Plain Language strategies when combining it with the Information Mapping® Methodology for standardized and structured writing. 

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FS Pro Meets AI: Discover our AI Assistant

February 27, 2025

Learn to use our brand-new FS Pro AI Assistant and start to automate your document creation process!

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How to write effective communications and emails

April 14, 2022

Watch this webinar to get introduced to a research-based and structured approach to organize and present your information.

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Top 10 symptoms that your organization’s communications may be failing

December 09, 2019

What if the documents your organization depends on are failing?

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6 steps toward compliance with CFPB guidelines

January 22, 2021

Compliance improves when guidance is clear, structured, and actionable. Organizing documentation around user tasks supports consistent adherence to CFPB guidelines.

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Discover FS Pro's Target-Based Manager

June 02, 2021

Discover Target-Based Manager: a new feature in FS Pro Business

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6 Tips to create better Policies and Procedures

June 01, 2021

Find out how you can quickly improve and standardize your Policies and Procedures using the Information Mapping content standard.

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What life sciences leaders are prioritizing in 2026 as AI transforms the industry

April 03, 2026

What is becoming increasingly clear is that these priorities are deeply interconnected. AI initiatives depend on reliable inputs. Compliance depends on consistency. Operational performance depends on alignment across teams and systems.

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Getting non-writers to create usable documentation: 5 essentials for success

January 22, 2021

Non-writers can create effective documentation when structure, guidance, and expectations are clear. Usability depends on support, not writing talent.

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Tips to create clear and effective SOPs

June 01, 2021

Watch this webinar to find out how you can easily develop clear and effective SOPs with the help of Information Mapping.

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How to make excellent digital procedures and work instructions?

January 14, 2020

During this webinar, we will demonstrate how you can easily create digital procedures and work instructions using Information Mapping.

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The Six Steps for Effective Quality Documentation

November 04, 2022

Looking for ways to improve your quality documentation?

Discover six steps you can immediately take for effective quality documentation in this free webinar we hosted for ASQ.

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Operating Efficiency: It’s Money In Your Pocket

January 22, 2021

Operating efficiency improves when documentation reduces friction, rework, and decision delays. Clear instructions directly support financial performance.

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7 Features of successful compliance documentation

December 09, 2019

7 features to avoid non-compliance in your documents.

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Is Your Organization a Content Hoarder? Four Warning Signs to Look For

January 22, 2021

Organizations become content hoarders when information accumulates without structure, ownership, or purpose. Over time, this excess content reduces clarity, increases risk, and slows decision-making.

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Nobody wants to read what you write!

January 22, 2021

Most readers avoid documentation not because it is unimportant, but because it is difficult to use. Clear structure makes content approachable, readable, and actionable.

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Your QMS Implementation Will Cost 15x More Than You Think — Here's Why

March 12, 2026

Life sciences companies are investing billions in Quality Management Systems (QMS). But there is a startling gap between investment and value.

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Enhancing Airport and Airline Operations Through Structured Documentation

September 15, 2023

During this engaging webinar, we will delve into the benefits, and best practices associated with implementing structured documentation in the context of airline and airport operations.

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Beyond Basics: Getting the results you want from Plain Language

December 09, 2019

Efforts to improve grammar and reduce jargon are a good start, but agencies will need to go beyond these basics to get the results they want from Plain Language.

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Implementing a quality management system? Make sure your documentation is up to the task.

December 04, 2020

A quality management system depends on clear documentation to function effectively. Structure ensures processes are understood, followed, and improved over time.

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5 Tips for succeeding with Plain Language

December 09, 2019

Move beyond shorter sentences and think about ways to make information easily accessible, clear and understandable. Download these 5 tips to get started.

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FS Pro Training Session 2

May 16, 2025

In this FS Pro for Word Training Session, we will focus on applying our Methodology correctly in FS Pro for Word, fixing errors in the Outline Pane, and using our Publishing feature.

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