Our Customer Stories

"It was a great opportunity, and did more than meet my expectations. A great course, I am really looking forward to applying my knowledge in my daily business."

"Information Mapping gave us the right methodology to make our policies and procedures more understandable to our audiences. By that, we become more efficient, avoid mistakes and increase our customer satisfaction.”

We saw a 81% decrease in time to find key information, and 76% increase in recall of key tasks.

“Information Mapping can be used in any and every department. It is such a foundational practice that is applicable to anyone."

"It is a go-to for CAA - we love it, and continue to put people through it so we're all singing from the same songbook."

“This course completely changed my world when it comes to writing! I’ve been to many trainings in my lifetime, but this is THE ONE that has stuck with me, that I use literally every work day!"

“The Information Mapping training courses are essential for anybody that writes documents, policies, procedures, and guidance. It’s truly a game-changer as you see your document become so much easier to read, understand, and retain. We even use the methodology in everyday correspondence like emails. I highly recommend this course, not only will it benefit you as a writer but your audience will greatly appreciate it!"

“I love Info Mapping and have been an “evangelist” for many years! I’m a Proposal Manager and people actually copy the way I send emails and write Exec Summaries, proposals, etc.  The organized way my brain thinks because of Info Mapping has been with me for years!! "

"I enrolled in this course with the goal of enhancing my abilities in crafting internal policies and procedures, acquiring improved techniques for organizing information effectively, and delivering it in a more user-friendly manner. I'm pleased to report that these objectives were not only met but also promptly put into practice."

“This course will provide me the capability of creating documents that are informative, concise and definitely improve my presentation in making them more professional” 

“The class was wonderful!! I learned so much and am very excited to start working on reformatting all our current policies. This course will make a huge impact.”

“I write policy, procedure, and process documents as part of my job.  Learning more about information mapping and FS Pro will make me better at that task.  I am excited to use it and am already thinking of ways to use the knowledge I gained.”

"At Aurobindo, we use the Information Mapping® (IM) Methodology and FS Pro for Word software for drafting SOPs, which are key drivers for the pharmaceutical industry. Because of its well-designed structure, our SOP writers are happy that they spend less time on formatting the documents. Through IM SOPs, the ease of navigating through the document and finding information in the document during execution and audits has improved considerably. Overall, IM has changed our approach towards structured document drafting and simplified our documents."

“We have been using Information Mapping® since 2016 and our product and user documentation has undergone immense change. Once the leadership saw the difference in the content, we had a complete buy-in from them.  The Information Mapping® training was very helpful in getting the variously-skilled writers on-board without much effort.”