Menu
0
0

Your cart is empty

  • What are you looking for?

    Hit enter to search or ESC to close

AI-Ready Documentation and Content Services

Create documentation people can use and AI can trust.

Information Mapping helps organizations improve documentation quality, capture and structure knowledge, and prepare content for future AI-powered business processes.

Client stories Talk to an expert

Needs Assessment

Content Design

Content Development

Training

Coaching

Staffing

Why Information Mapping

What makes Information Mapping unique?

  • Our research-based Methodology is unique and applicable to any type of business or technical writing.
  • We are a global company, serving various industries and organizations of all sizes.
  • We have over 40 years of experience in delivering documentation and content projects.
  • We combine human expertise, our Methodology, and AI-enabled solutions.

    • How Can We Help You

    We help organizations become AI-ready.

  • Analysis: Use AI-assisted solutions to identify documentation gaps, content risks, and opportunities to improve documentation quality.
  • Design: Create information architecture, governance standards, templates, and structured content frameworks that support both people and AI.
  • Modernize: Rework documentation to improve usability, consistency, findability, and AI performance.
  • Adopt: Train teams to create clear, structured, AI-ready content using the Information Mapping® Methodology.
  • Improve: Provide coaching, governance, and expert resources to ensure documentation quality remains high as your organization grows.

    • Why Documentation Quality Matters for AI

    Many organizations are investing in AI but are disappointed by the results. The problem is often not the AI itself. AI systems can only work with the information they are given. Poor, inconsistent, missing, or outdated documentation leads to inaccurate answers, low adoption, and reduced business value. Information Mapping helps organizations create documentation that supports:

  • Microsoft Copilot
  • Enterprise Search
  • Knowledge Management
  • AI Agents
  • Retrieval-Augmented Generation (RAG)
  • Compliance and Audit Readiness

    • Testimonials

    Read testimonials from our clients in various industries.

    "We have been using Information Mapping since 2016 and our product and user documentation has undergone immense change. We use Madcap Flare as our authoring environment and have comfortably adapted Information Mapping within that. Once the leadership saw the difference in the content, we had a complete buy-in from them. "

    "Information Mapping techniques and principles can be applied to so many areas of writing. We recommend it to any user assistance teams who want to learn other information structuring techniques and improve their understanding of content design."

    "I have been an “evangelist” for many years! I’m a Proposal Manager and people actually copy the way I send emails, write Executive Summaries, proposals, etc. The organized way my brain thinks because of Information Mapping has been with me for years!!"
    SAP Senior Bid and Proposal Manager

    Case Study

    Amsterdam Airport Schiphol

    Amsterdam Airport Schiphol relied on Information Mapping's services to sharpen safety and security with clearer emergency manuals. Read our entire case study.

    Request more info

    Contact us to learn more about our services