Information is one of the most critical assets of any organization. It must be accessible and usable without the user wasting a lot of time and effort finding information relevant to them.
Today, digitization of our business processes, including our documentation, is critical and we are investing heavily in technology to do so. However, if the transition leaves our intended audience unable to swiftly find the information they need, then the whole purpose of the investment is lost. Structuring content ensures easy access, usage, comprehension and reusability of information.