Our Customer Stories

“This course completely changed my world when it comes to writing! I’ve been to many trainings in my lifetime, but this is THE ONE that has stuck with me, that I use literally every work day!"

“Now I will be able to write procedures to job tasks, and share with my team, so they can perform in my absence!”

We saw a 81% decrease in time to find key information, and 76% increase in recall of key tasks.

"It is a go-to for CAA - we love it, and continue to put people through it so we're all singing from the same songbook."

"Information Mapping gave us the right methodology to make our policies and procedures more understandable to our audiences. By that, we become more efficient, avoid mistakes and increase our customer satisfaction.”

“I love Info Mapping and have been an “evangelist” for many years! I’m a Proposal Manager and people actually copy the way I send emails and write Exec Summaries, proposals, etc.  The organized way my brain thinks because of Info Mapping has been with me for years!! "

"I enrolled in this course with the goal of enhancing my abilities in crafting internal policies and procedures, acquiring improved techniques for organizing information effectively, and delivering it in a more user-friendly manner. I'm pleased to report that these objectives were not only met but also promptly put into practice."

“We have been using Information Mapping® since 2016 and our product and user documentation has undergone immense change. Once the leadership saw the difference in the content, we had a complete buy-in from them.  The Information Mapping® training was very helpful in getting the variously-skilled writers on-board without much effort.”

“This course will provide me the capability of creating documents that are informative, concise and definitely improve my presentation in making them more professional” 

“The class was wonderful!! I learned so much and am very excited to start working on reformatting all our current policies. This course will make a huge impact.”

“I attended this class as part of a mandatory training. I did not know what to expect of this course as I was not familiar with Information Mapping, but I am so grateful to have participated. I believe all professionals in any industry that is heavy in writing, reporting, analysis, etc. should participate in this course. It is extremely valuable."

“I write policy, procedure, and process documents as part of my job.  Learning more about information mapping and FS Pro will make me better at that task.  I am excited to use it and am already thinking of ways to use the knowledge I gained.”