Information Mapping helps organizations in the software, technology and gaming industries to minimize operating cost and improve customer service with clear policies, procedures, user manuals and knowledge articles.
Contact us today to see how we can be a fit for your company.
Our solutions lead to measurable gains in the efficiency of customer support, operations, quality assurance and regulatory compliance. Applications for the Information Mapping® Methodology in this industry range from product and technical documentation to design of information architecture for knowledge teams and call center operations.
Read a case study from an organization that uses Information Mapping®.
Client case: Mobile game giant lifts player experience and retention with better support content
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