Insurance

Improve procedures and knowledge sharing

Your internal policies and workplace procedures are complex and they affect all your teams.

Information Mapping is a combination of a research-based method and tools that help you to create better manuals, e-learning modules and internal procedures. Get new employees up to speed with the things they need to know and save your call-center employees precious time.

Insurance service providers rely on Information Mapping to

• Improve your policies, procedures and compliance documentation.
• Design digital content environments for easy-to-access information for employees and partners.
• Generate higher Customer Lifetime Value (CLV) with improved response times on all levels.