The insurance industry is rife with complex procedures and policies. At the same time, rapid improvements in digital technology open new horizons of opportunity. Knowledge sharing and operational efficiency are key.

Improve procedures and knowledge sharing

Your internal policies and workplace procedures are complex and they affect all your teams.

Information Mapping® is a combination of a research-based method and tools that help you to create better manuals, e-learning modules and internal procedures. Get new employees up to speed with the things they need to know and save your call-center employees precious time.

Insurance service providers rely on Information Mapping to

  • Improve your policies, procedures and compliance documentation.
  • Design digital content environments for easy-to-access information for employees and partners.
  • Generate higher Customer Lifetime Value (CLV) with improved response times on all levels.

Contact us

In need of better documentation practices? Contact us to learn more >