Amsterdam Airport Schiphol sharpened safety and security with clearer emergency manuals
About the client
Royal Schiphol Group is an airport company, owner, co-owner and partner in several Dutch and international airports. The main airport, Amsterdam Airport Schiphol, is the third largest airport in Europe. It has more than 2,000 employees who are guided by their 5 core values – to be reliable, efficient, hospitable, inspiring and sustainable. These values help them realize our ambitions to be Europe's Preferred Airport and the most sustainable hub airport in the world.
Challenges
Various local and regional police and fire brigade authorities are responsible for the safety and security at Amsterdam Airport Schiphol (AAS). These authorities all worked with different sets of emergency related manuals. Those manuals were
paper-based
not always in sync, and
hard to compare and maintain.
Vision
While testing overall emergency scenarios AAS decided to develop one single emergency plan, which would replace all old paper-based versions. Due to its nature, it was essential that the information would be
easy to access
consistent in hierarchy, look and feel
in compliance with local and governmental laws and regulations, and
available online to all parties involved.
Solution
Information Mapping was brought in as project manager and provided 3 solutions:
Information Mapping writing staff for about 100 days.
All involved AAS content providers were trained in the Information Mapping techniques through seminars and workshops.
Information Mapping created the online version of the emergency manuals using their FS Pro for Word software.
Results
The new online emergency plan was very well accepted.
When using the new version at a large emergency test, all parties involved expressed that the information in the new version was much easier to find and to work with.
Information Mapping is more and more becoming the communication standard used by AAS.
About 250 AAS employees were trained in Information Mapping. Employees are very satisfied with our seminars. Writers spontaneously gave feedback on usability and they confirmed gaining a lot of time.
The success at AAS resulted in business with the fire brigades of the cities of Amsterdam and Dordrecht.
Because of the success of the online emergency plan AAS decided to rewrite various other manuals in the same way, such as:
